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How semarhoki Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear purpose and kept only as long as necessary.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is built into how we run accounts, not added as an afterthought. Every connection to semarhoki uses SSL encryption, and payment data from DANA, OVO, and GoPay passes through verified transaction channels. We keep your data only as long as your account is active or as required by applicable law — after that, records are deleted or anonymised on a rolling schedule.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login, account updates, and every payment step you complete through DANA, OVO, or GoPay.

Cookie Controls

We use session cookies to keep you logged in and remember your lobby view. You can clear or block these in your browser settings; your account data is stored server-side and is unaffected.

Retention and Deletion

Account records are kept while your account is open. Once you close your account, personal data is removed or anonymised within the period required by applicable local law.

Data Change Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support with your registered email. We action standard requests within one business day.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or delete the personal data we hold on your account, our support team handles these requests directly. Reach us through any of the channels below and include your registered account email so we can locate your record quickly. Players in Bandung and across Indonesia can expect a response within one business day for standard data requests.

What This Privacy Policy Covers

semarhoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on semarhoki, we collect the information needed to run your account — your name, contact details, and the payment method you use to move funds. If you transact via DANA, OVO, or GoPay, we record the transaction reference and amount so

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your wallet balance reflects correctly and our support team can verify any query you raise. We do not sell your personal data to third parties. Data is stored on secured servers and access is restricted to staff who need it to operate your account or resolve
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a dispute. Cookies on our site track session state and your lobby preferences — not your identity across other websites. You can clear these from your browser at any time without losing your account. Our policy applies to all account holders in regions where access is
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permitted under local law. If local regulations in your area impose additional data rights, those rights apply alongside this policy. We review and update this document when our data practices change; the date at the bottom of this page reflects the current version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on semarhoki

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach our support team via live chat or email.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log transaction references to keep your account balance accurate and support any disputes you raise.

We do not sell your personal data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers who help us operate the platform under strict data agreements.

Once your account is closed, we retain records only for the period required under applicable local law, then delete or anonymise them. You can ask our support team for the specific retention period that applies to your account.

Yes. Contact support via live chat or email with your registered account address and request a data export. We will compile and send your account data within one business day for standard requests.

Send a deletion request to our support team with your registered email. We will verify your identity, remove your personal data from active systems, and confirm once the deletion is complete, subject to any legal retention requirements.

We use session cookies to maintain your login state and lobby preferences. You can clear or block them in your browser at any time. Doing so will not delete your account or affect your stored balance and transaction history.

How semarhoki Handles Your Personal Data

How We Protect and Manage Your Information

Encryption in Transit

Cookie Controls

Retention and Deletion

Data Change Requests

How to Contact Us About Your Data

Common Questions About Your Privacy on semarhoki

01 What personal data does semarhoki collect when I open an account?

02 Does semarhoki share my data with third parties?

03 How long is my data kept after I close my account?

04 Can I request a copy of the data semarhoki holds on me?

05 How do I ask semarhoki to delete my personal data?

06 Are cookies used on semarhoki, and can I turn them off?

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